Troubleshooting
Common messages and problems, and what to do about them
I cannot sign in
"Invalid email or password." — The system deliberately does not say which one was wrong. Check, in this order:
- Is caps-lock on? Passwords are case-sensitive.
- Are you using the email address the account was created with?
- Did you change your password recently? Use the new one.
- Still stuck? Government users: ask your administrator to reset it. Industry users: contact the ROUNDTABLE program office.
The page keeps sending me back to sign in. — Your session has expired. Sessions last 15 minutes from the moment you sign in, by design, even if you are actively working. Sign in again; if you are part-way through a long form, copy your text somewhere safe first.
I am asked to change my password before I can continue. — Your account has been flagged to set a new one. Follow Changing your password.
Problems while registering (industry)
| Message | What to do |
|---|---|
| "Passwords do not match." | The Password and Confirm password boxes differ. Retype both. |
| A message about password requirements | Your password needs 14+ characters with an uppercase letter, a lowercase letter, a number, and a special character. |
| A message that the organization or email already exists | Someone from your organization has already registered, or you already have an account. Sign in at /login instead, or ask your colleague to add you. |
| "Registering…" never finishes | Wait a few seconds and check whether you are now signed in before trying again — submitting twice can create a duplicate. |
If registration succeeds but you are not signed in automatically, the site sends you to the sign-in page. Sign in with the email and password you just chose.
Problems submitting (industry)
| Message | What to do |
|---|---|
| "Unsupported file type. Allowed: pdf, docx, pptx, txt." | Save or export your document as one of those four formats and attach it again. |
| "File exceeds the 15 MB limit." | Compress the file, remove large images, or split it. As a fallback, submit the text summary without an attachment. |
| "Submission failed. Please check your inputs." | Make sure Submission type, Title, and Summary are filled in. The title needs at least 3 characters; the summary needs at least 10. |
| The Submit to the Navy button does nothing | It is disabled while a submission is in progress (it reads Submitting…). Wait for it to finish. |
If you are unsure whether a submission went through, open Submissions from the top menu — everything you have successfully sent is listed there. Do not submit twice; duplicates make routing harder.
My submission has not changed status
SUBMITTED means it is in the system and waiting to be matched. ROUTED means it has reached Navy reviewers. Movement between them is not instant and is not something you can trigger. Nobody is required to respond to a submission; Navy teams reach out only if there is a fit.
Improve your chances by making your technology tags specific and by responding to an open Call for Technology rather than sending a general submission.
I cannot see something I expected to see
- Industry users only ever see their own organization's submissions, plus published announcements and open calls. Internal Navy notes are never visible to industry.
- Government users see what their role and command allow. If a page or button is missing, your role does not include that function — for example, only Command Leads, Program Admins, and System Admins can publish announcements and calls, and only Program Admins and System Admins can see the audit log.
- If a list is empty, check whether a filter is still applied. Lists with filters show a Clear filters link.
A form will not save (government)
- Red text under a field names exactly what is missing. Engagements require Title, Date, Organization, and Command.
- "An engagement needs a registered industry organization." — no organization has registered yet, so there is nothing to attach the engagement to.
- "An engagement needs a Navy command." — commands are set up by an administrator; ask them to add yours.
- "Unable to update status." / "Unable to post note." — your role may not permit that change, or the connection dropped. Reload the page and check whether the change was saved before trying again.
The page looks broken or out of date
- Reload the page (F5, or Cmd-R on a Mac).
- If a number or list looks stale, reload again — most pages read fresh data on each load.
- Try a different browser (Chrome, Edge, Firefox, or Safari, kept up to date).
I still need help
Use the Help button in the top-right corner of any page for the guided tour and the glossary. For anything else, contact the ROUNDTABLE program office; government users should start with their own administrator.